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Problem with your car? Time for your next scheduled maintenance? Schedule an appointment with our service department by completing the form below. We will confirm your appointment with you by Phone and/or E-mail within 12 hours of receiving your request.
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Our Service Department
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Where you choose to purchase and service your new or certified pre-owned VW does make a great deal of difference. The following are some noteworthy facts about our service center including important benefits and considerations we extend to our customers:
- Nobody knows VWs better than us. Conveniently located in Hicksville New York, central Nassau County.
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- Consistently ranked as Volkswagen's leading dealer for sales and service.
- Our service counter is open 7:30am to 6:00pm daily Monday thru Friday. Night Drop is also available.
- Our service advisors are highly qualified in assisting with any questions you may have and will address any service issue you have in and expeditious manner.
- Our service director spent over a decade with Volkswagen and Audi of America corporate as a field engineer and district service manager coupled with another 15 + years on the retail service and parts management end of Volkswagen retail business. His automotive experience is available to assist technicians and act as a liaison between our technical staff and Volkswagen of America.
- The largest number of Volkswagen certified factory trained and ASE certified technicians on Long Island.
- Warranty issues sometimes require judgment calls on the part of our service managers. Having a great dealer working for you can make a big difference, saving you lots of your hard earned dollars.
- Appointments are available within 24 - 48 hours following your initial request.
- On premises, after hour security protecting your car and property and allowing you the convenience of 24 hour a day, 7 days a week, drop off and pickup of your car in safety.
- Courtesy shuttle service to get you where you need to go.
- An open and comfortable lounge with complimentary tea and coffee, free Wi-Fi, small library, periodicals, TV, snacks and beverages plus Legos for both children and adults!
- Over half a million dollars of parts on hand to get you and your Volkswagen back on the road as quickly as possible. For those cars under warranty, we can have parts FED-EX'd to us as needed at no charge to help expedite your repair.
- There are over 40 Platinum Volkswagen team employees who will stop at roadside to assist customers in need of help. A benefit of having a Platinum Volkswagen license frame wrapped around your plates.
- Courtesy transportation available for customers that require warranty repairs in excess of 24 hours regardless of where you purchased your Volkswagen.
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See Dealer for Details
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Service Hours
- Monday - Friday: 7:30am – 6:00pm
- Saturday: Open by appointment
- Sunday: Closed
Service Number: 888-831-0636
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