Directions to Platinum Volkswagen Service Center

Finding the service center on your first visit can be trickier than expected—Platinum Volkswagen's service department is on Nelson Avenue, not at the main showroom on Old Country Road. It's a detail that catches some customers off guard.

This guide covers the exact address, turn-by-turn directions from major routes, service hours, and what to expect when you pull into the service drive.

The Platinum Volkswagen Service Center is located at 45 Nelson Avenue, Hicksville, NY 11801. This is a different address from the main showroom, which sits at 340 West Old Country Road. If you're coming in for maintenance or repairs, Nelson Avenue is where you want to go.

Hicksville is centrally positioned in Nassau County, which makes it easy to reach from most Long Island communities. The service center sits just a few minutes from both the Long Island Expressway and Northern State Parkway. Towns like Westbury, Levittown, Plainview, Bethpage, and Farmingdale are all within a short drive.

Nelson Avenue runs parallel to Old Country Road, tucked behind the main commercial strip. Once you turn onto the street, you'll spot the Volkswagen signage on the building. The service entrance is clearly marked, so you won't have to circle around looking for it.

The route you take depends on your starting point, but all the major approaches are fairly straightforward. Here's how to get there from the most common directions.

Take I-495 to Exit 41S, which puts you on Broadway heading south toward Route 107. Stay on Broadway for about half a mile until you reach Old Country Road. Turn right onto Old Country Road, then make your first left onto Nelson Avenue. The service center will be on your right side.

This exit tends to move quickly outside of rush hour. During morning and evening commutes, though, Broadway can back up near the intersection with Old Country Road.

Exit at Route 107, following signs toward Hicksville and Oyster Bay. Head south on Broadway, which is the same road as Route 107 in this stretch. Continue until you hit Old Country Road, turn right, and then take your first left onto Nelson Avenue.

The whole drive from the parkway exit to the service center takes roughly five minutes when traffic is light. It's one of the more direct routes if you're coming from communities along the North Shore.

If you're coming from Westbury, take Old Country Road east toward Hicksville. Nelson Avenue will appear on your left shortly after you pass Newbridge Road. It's easy to miss if you're not watching for it, so keep an eye out once you cross that intersection.

From Levittown, head north on Newbridge Road until it meets Old Country Road. Turn right, and Nelson Avenue will be a quick left. The drive is usually under ten minutes depending on where in Levittown you're starting from.

Coming from Huntington or other northern Suffolk County towns, you have a couple of options. The fastest is usually Route 110 south to the Long Island Expressway, then west on I-495 to Exit 41S. From there, follow the directions above.

Alternatively, you can take Route 107 south through Woodbury. The road becomes Broadway as you enter Hicksville, and you'll eventually reach Old Country Road. This route avoids the expressway entirely, which some drivers prefer during heavy traffic periods.

Tip: Old Country Road gets congested during rush hour, especially near the shopping centers. If you have an early appointment, leaving a few extra minutes of buffer time can save you from feeling rushed.

Planning your visit is easier when you know exactly when the service center is open. Here's the current schedule:

The service department phone number is (516) 681-1300. You can call to ask questions, get a repair estimate, or schedule an appointment over the phone.

Online scheduling is also available through the Platinum Volkswagen website. The tool lets you pick your preferred date and time slot, describe the service you're looking for, and submit the request without waiting on hold. You'll typically receive a confirmation within a business day.

Schedule your service appointment online →

Walking into a service center for the first time can feel a little uncertain if you don't know the layout or process. Here's how things work at Platinum Volkswagen.

When you pull onto Nelson Avenue, you'll see a dedicated service drive that's separate from the sales parking lot. Follow the lane toward the service building, and a team member will typically greet you as you pull in. Signage along the way makes it clear where to go.

The service entrance is designed for easy vehicle access, so you won't have to navigate tight parking spaces or squeeze past other cars. Just follow the marked path and stop where indicated.

Once you arrive, a service advisor will come out to meet you at your vehicle. They'll confirm your appointment details, ask about any specific concerns you've noticed, and walk through the work that's planned for the day.

If the technicians discover anything unexpected during the inspection, the advisor will call you before doing any additional work. You won't get surprised by charges you didn't approve. The goal is to keep you informed at every step so you know exactly what's happening with your car.

Appointments are the best way to guarantee a specific time slot and minimize waiting. That said, walk-ins are welcome for routine services like oil changes or tire rotations. Availability depends on how busy the shop is that day, so calling ahead gives you a better sense of wait times.

For more involved repairs—anything that requires diagnostic work or special parts—scheduling in advance is the way to go. It ensures the right technician and equipment are available when you arrive.

The service center handles the full range of maintenance and repair work, from basic upkeep to complex mechanical issues. All work is performed by Volkswagen-certified technicians using genuine OEM parts, which are the same components your vehicle was built with at the factory.

Regular oil changes are one of the simplest ways to keep your engine healthy over time. The service team uses Volkswagen-approved synthetic oil and checks all fluid levels during each visit.

• Engine oil: Replaced with the correct grade and viscosity for your specific model
• Coolant: Inspected and topped off to prevent overheating
• Brake fluid: Checked for proper levels and condition
• Transmission fluid: Evaluated during routine inspections
  
  

Staying on top of fluid maintenance helps prevent larger problems down the road. It's the kind of routine care that pays off over the life of the vehicle.

Tires wear unevenly if they're not rotated regularly or if the alignment is off. The service center offers all the standard tire services:

• Tire rotation: Moves tires to different positions so they wear evenly
• Tire balancing: Corrects weight distribution to eliminate vibrations
• Wheel alignment: Adjusts the angles of the wheels so they point straight
  
  

Proper alignment also affects fuel efficiency and handling. If your car pulls to one side or the steering wheel sits off-center, an alignment check can identify the issue.

Brake inspections are part of routine maintenance visits. The technicians check pad thickness, rotor condition, and brake fluid levels. When pads or rotors are worn, replacements are available on-site.

Battery testing identifies weak cells before they fail completely. If your battery is nearing the end of its life, replacement batteries are kept in stock for same-day installation. This is especially useful heading into winter, when cold temperatures put extra strain on batteries.

For more complex work—transmission issues, engine diagnostics, electrical system problems—the factory-trained technicians have the specialized tools and training to handle it. Volkswagen vehicles have specific diagnostic protocols, and working with certified technicians ensures the repair is done correctly.

Major repairs can feel stressful, but the service advisors walk you through what's happening and why. You'll understand the scope of the work before it begins.

Waiting for your car doesn't have to mean sitting in an uncomfortable chair staring at the clock. The service center offers a few options to make the time more manageable.

• Lounge area: Clean seating with refreshments available
• Wi-Fi access: Free wireless internet for working or browsing
• Shuttle service: Drop-off rides to nearby locations if you'd rather not wait on-site
• Loaner vehicles: Available for longer repairs when you need to stay mobile
  
  

If you're planning to wait at the dealership, the lounge is a reasonable place to catch up on emails or read. For longer repairs, the shuttle or loaner options let you go about your day without being stuck.

The service center operates on a straightforward principle: explain what's happening, do the work correctly, and charge fairly for it. Service advisors walk you through the diagnosis and recommended repairs without pressure. If something isn't urgent, they'll tell you.

Certified technicians and genuine parts matter because they're matched to your vehicle's specifications. Generic parts can work, but OEM components are designed for the exact tolerances and performance characteristics of your Volkswagen. Over time, that consistency adds up.

The focus here is on the long-term relationship, not just the single visit. That means honest communication, clear pricing, and a team that treats you like a neighbor rather than a transaction.

Schedule your next service appointment →

Bring your driver's license and vehicle registration. If your car is still under warranty, having that paperwork handy can speed up the process. The service team can also pull up your vehicle history in their system if you don't have records with you.

Yes. The lounge has comfortable seating, free Wi-Fi, and refreshments. Many customers use the time to work remotely or catch up on reading while their vehicle is in the shop.

Shuttle service is available for customers who want to be dropped off nearby rather than waiting on-site. Loaner vehicles may also be available for longer repairs—confirm availability when you schedule your appointment.

Appointments are recommended because they guarantee a time slot and reduce waiting. Walk-ins are welcome for routine services, but availability depends on how busy the shop is that day. Calling ahead gives you a better sense of timing.