Platinum Volkswagen: Long Island's Premier VW Dealership Since 1989

Finding a Volkswagen dealership that actually delivers on promises of transparency and long-term support can feel like searching for a unicorn on Long Island. Most dealerships talk about customer service, but few structure their entire operation around it.

Platinum Volkswagen in Hicksville has built its reputation over 35 years by doing exactly that—treating every interaction as the beginning of a relationship rather than a transaction to close. This guide covers everything from new and used inventory to service capabilities, financing options, and what makes this family-owned dealership different from the corporate alternatives.

Platinum Volkswagen is a family-owned dealership at 340 W Old Country Road in Hicksville, NY, offering new and used Volkswagen sales, financing, certified service, and genuine OEM parts to Long Island drivers. The dealership has operated in the same community for over three decades, building a reputation around transparent pricing and low-pressure sales conversations.

What sets Platinum VW apart from other dealerships in the area comes down to how the business approaches customer relationships. Rather than focusing solely on closing sales, the team prioritizes long-term support through every phase of vehicle ownership.

A family-owned dealership operates differently than a corporate-owned one. The owners live in the same community they serve, which creates a direct line of accountability that larger operations often lack.

This local ownership shows up in small ways that add up over time. Staff members remember returning customers, service advisors take time to explain repairs clearly, and the overall atmosphere feels less transactional. When the people running the business have their name attached to it, they tend to care more about how each interaction goes.

Traditional car dealerships have earned a reputation for high-pressure tactics and surprise fees at signing. Platinum VW takes a different approach by leading with honest pricing and straightforward conversations about what each customer actually wants.

The sales team here focuses on matching people with the right vehicle rather than pushing the most expensive option. If something isn't a good fit, they'll say so. This approach makes sense from a business perspective too, since a satisfied customer who returns for service and sends referrals creates more value than a single pressured sale ever could.

Buying a car represents just the first step in a longer relationship with that vehicle. Platinum Volkswagen structures its entire operation around supporting owners through every phase, from initial purchase through years of maintenance and eventual trade-in.

• Sales: New Volkswagen models alongside a diverse used inventory from multiple manufacturers
• Financing: In-house support for loans, leases, and payment planning with multiple lender options
• Service: Factory-trained technicians handling everything from oil changes to major repairs
• Parts: Genuine Volkswagen components available for purchase or installation
  
  

Having all of these services under one roof eliminates the coordination headaches that come with managing multiple providers.

The Hicksville showroom stocks the complete current Volkswagen lineup. Whether you're looking for an efficient commuter car or a family SUV with three rows of seating, the inventory covers the full spectrum of what Volkswagen currently produces.

Volkswagen's current lineup balances German engineering heritage with practical American driving needs. Each model serves a distinct purpose, so understanding the differences helps narrow down which one fits your situation.

The Jetta remains Volkswagen's core sedan offering, delivering strong fuel economy in a compact package that handles Long Island traffic well. For drivers who want more cargo space and a higher seating position, the Tiguan provides compact SUV versatility without feeling oversized in tight parking lots.

Families with more passengers typically gravitate toward the Atlas, which offers genuine three-row seating with enough legroom for adults in the back. The Atlas Cross Sport takes the same platform but drops the third row in favor of a sportier roofline and more cargo space. Meanwhile, the Taos slots in as Volkswagen's smallest SUV, nimble enough for city driving while still offering real utility.

Volkswagen's electric vehicle strategy centers on the ID.4, a fully electric SUV that combines practical driving range with the handling characteristics VW is known for. The ID.4 works well for Long Island drivers who have home charging capability and want to reduce their fuel costs.

For buyers not ready to commit fully to electric, plug-in hybrid options provide flexibility. These vehicles run on electric power for shorter trips while keeping a gasoline engine available for longer drives. The sales team can discuss charging infrastructure considerations specific to where you live and how you drive.

Not every buyer wants a brand-new vehicle, and that's perfectly reasonable. The used inventory at Platinum VW includes both Volkswagen Certified Pre-Owned models with manufacturer backing and quality-inspected vehicles from various brands.

The Certified Pre-Owned designation carries specific meaning beyond marketing language. CPO vehicles go through a standardized inspection process and come with manufacturer-backed benefits that regular used cars don't include.

CPO vehicles occupy a middle ground between new-car peace of mind and used-car pricing, which makes them worth considering if budget matters but so does reliability.

Non-certified used vehicles also go through inspection before appearing on the lot. The goal is straightforward: no mechanical surprises after you drive home.

The used inventory extends beyond Volkswagen to include other manufacturers. If you're open to different brands, this flexibility can help match your budget to the right vehicle without limiting your options unnecessarily.

The financial side of car buying creates anxiety for many people. Platinum VW addresses this with tools and processes designed to reduce uncertainty before you ever sit down at a desk.

Before visiting the dealership, you can get a preliminary estimate of your current vehicle's value through the website. Enter your vehicle information, and you'll receive a starting point for trade-in discussions.

This transparency helps with budget planning before any in-person conversations begin. Knowing approximately what your current car is worth lets you shop with realistic expectations about your total transaction.

The finance team works with multiple lenders to find competitive rates across various credit profiles. Whether your credit history is excellent or you're working to rebuild it, there are typically options worth exploring.

Having relationships with multiple lenders means the finance team can compare offers and find terms that work for your specific situation. This approach differs from dealerships that work with only one or two financing sources.

A dealership's service department often reveals its true priorities. Platinum VW treats service as a core offering rather than an afterthought to vehicle sales, which shows in how the department operates.

The technicians here hold factory certifications from Volkswagen, meaning they've completed specialized training on VW-specific systems and have access to manufacturer diagnostic tools. This expertise matters because modern vehicles contain integrated electronic systems that require specific knowledge to diagnose correctly.

A general mechanic can handle basic maintenance on most cars. However, when something unusual happens with your Volkswagen's transmission, electrical system, or engine management, factory-trained technicians catch issues that others might miss.

Regular maintenance keeps your Volkswagen running reliably and protects its resale value over time. The service department handles all standard maintenance items using manufacturer-specified procedures and fluids.

Common services include oil changes, tire rotations and replacements, brake inspections and service, battery testing and replacement, and comprehensive multi-point inspections. Staying on schedule with routine maintenance prevents small issues from developing into expensive repairs down the road.

Beyond routine maintenance, the service center handles complex work including transmission repairs, engine diagnostics, and electrical system troubleshooting. Warranty repairs are also performed here, which keeps everything consolidated under one roof.

When something goes wrong with your vehicle, having a service team that already knows its history makes diagnosis faster and more accurate. They can reference previous service records and spot patterns that a new provider would miss.

The parts department stocks genuine Volkswagen OEM components, which are parts manufactured to the same specifications as the originals installed at the factory.

Aftermarket parts can seem like a money-saving choice at first glance, but the tradeoffs often aren't worth it over time. OEM parts are engineered specifically for your vehicle, which means proper fit, reliable performance, and no warranty complications.

• Fit: OEM parts match factory specifications exactly, while aftermarket parts sometimes require modification
• Warranty: Using non-OEM parts can void coverage on related systems
• Quality: OEM parts meet strict manufacturer standards, while aftermarket quality varies widely by brand
• Longevity: Parts designed for your specific vehicle typically last longer than generic alternatives

For a vehicle you plan to keep long-term, genuine parts usually prove more economical despite higher upfront costs.

Parts can be ordered through the website for DIY projects or purchased in person at the parts counter. If you'd rather have the service team handle installation, that's easily arranged during a service appointment.

For less common components, the parts department can typically source what you need within a few business days through Volkswagen's distribution network.

Reputation matters for any business built on repeat customers and referrals. Reviews on Google and other platforms consistently highlight the professionalism of the staff and the straightforward nature of transactions at Platinum VW.

Long Island drivers frequently mention the lack of pressure during sales conversations, the quality of service work, and the sense that the dealership genuinely wants to earn long-term relationships. These patterns show up repeatedly across different review platforms and time periods.

Time spent at a dealership, whether buying a car or waiting for service, goes more smoothly when the environment is comfortable and functional.

The waiting area is designed for both relaxation and productivity. Clean, comfortable seating makes service waits manageable, and the space works well if you want to catch up on work while your vehicle is being serviced.

Basic amenities make a real difference during longer visits. Coffee, snacks, free WiFi, and entertainment options are all available at no charge. These details might seem small, but they add up when you're spending an hour or two at the dealership.

The Hicksville location serves drivers from across Long Island, from Nassau County through Suffolk County and the surrounding areas. The full inventory is browsable online at platinumvw.com, where you can also schedule test drives and service appointments at your convenience.

Whether you're shopping for your first Volkswagen or returning after years of ownership, the team at Platinum VW is available to help you find the right vehicle and support you throughout the ownership experience.

Service hours are designed to accommodate working schedules, with availability on weekdays and Saturdays. For current hours, check the website or call the service department directly, as hours occasionally adjust for holidays and seasonal changes.

Warranty coverage depends on the specific vehicle. Certified Pre-Owned Volkswagens include extended warranty coverage as part of the program, while other used vehicles may have different options available. Your sales representative can explain the specific coverage for any vehicle you're considering.

Yes. The website allows you to select a vehicle and request a test drive appointment at your preferred time. Scheduling online saves time and ensures the vehicle you want to see is ready and available when you arrive.

Service pickup and delivery availability varies based on location and current scheduling capacity. Contact the service department directly to discuss options for your specific situation and address.